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Returns Information

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must meet the below criteria:

Item must be unused and in the same condition that you received it.Item must be in the original packaging.Item must be purchased from www.ouneko.co.uk (proof of purchase or receipt required)

Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to  your original method of payment, within a certain amount of days.